Customer Service

What should I do if I forget my password?
Can I place an order without registering my account?
How do I cancel an order?

What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

How do I cancel an order?
To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.

What is a default shipping address?
Can I have more than one shipping address?
How can I add a shipping address to my address list?
Can I delete an address from my address list?
How do I make changes to an address in my list?



What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.
If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.

How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.

How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

Click Here for a return merchandise authorization (RMA)

OUR UNCONDITIONAL RISK FREE GUARANTEE
We have designed and custom assembled each of our products. We use the finest quality material and craftsmanship.
If for any reason you are not satisfied with your purchase, return it within 30 days and we will gladly offer an exchange, merchandise credit, or refund the purchase price of your product excluding custom orders (multiple items). All product MUST BE returned 100 percent complete, in the original box including the packaging material.  Friberg Fine Art is not responsible for the return shipping costs.

OUR COMMITMENT TO YOU
Your 100% satisfaction is our goal. If there is ever anything we can do to serve you better, please let us know. We are not satisfied until you are.

*ALL RETURN MERCHANDISE WILL BE REFUSED WITHOUT AN AUTHORIZATION
1. Fill out the online form and fill in the information Order number/select reason for return/other information
2. A email will be sent to you with your RMA number and instructions

DAMAGED PRODUCT
All damaged product must be reported within five (5) days of receipt.  Failure to report damaged product may result in a replacement charge.

Can I have more than one Billing address?
What is a default credit card?
Payment Options


Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.

What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Payment Options
There are various payment options available at the Online Shop such as Credit Card, Check etc. using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You can send us the payment to our address. Please make sure to quote the correct order number when sending your payment. If you need any further assistance, please contact our Customer Service Department.

Tracking your order
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

How do I check the status of my order?
Tracking Your Order


How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

Tracking your order
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

How to ILLUMINATION AND DISPLAY?
As is widely recognized, one of the artist’s renowned gifts is his magnificent use of light. This reproduction will appear at its best when it is directly illuminated, bringing out the rich textures and vibrant colors in the art.However, avoid hanging in direct sunlight to prevent fading. Please remember that this word of caution applies not just to this reproduction, but of any other art. It is the nature of the artwork, that with the passing of time, any reproduction that is continuously exposed to ultra-violet light will fade. To avoid such deterioration, be sure you do not display your art for any length of time under fluorescent light or too close to a brightly lighted window. The best illumination is ordinary incandescent light, such as a soft or warm-white bulb or a baby spot, shining down at an angle. Since it contains no dangerous ultra-violet, incandescent light is the safest for the preservation of your artwork.

How to CLEANING ACRYLIC?
Wash acrylic with a mild soap or detergent and lukewarm water solution. Use a clean soft cloth or sponge and as much solution as possible. Rinse well. Dry by blotting with a damp cloth or chamois. Now, a word of caution.

How to CLEAN YOUR CANVAS?
Dust with a soft damp cloth or with a feather duster.